Support
We're here to help.
Most questions are answered below. If you don't find what you need, email us — a real person reads every message.
Common questions
Manage or cancel your subscription
Skir Plus is billed through the App Store. On your iPhone, open Settings → tap your name (Apple Account) → Subscriptions → Skir. From there you can switch plans or cancel. You keep Plus until the end of the period you've already paid for.
Restore a purchase
If you reinstalled the app or switched devices, open Skir's settings and choose “Restore Purchases,” signed in with the same Apple Account you subscribed with. Your Plus access — and your partner's — will be restored.
Invite or pair with your partner
One of you opens Skir, chooses to invite a partner, and shares the pairing code. The other person enters that code to link your accounts. You need a paired partner to unlock the shared daily reveal.
Delete your account
Open Skir's settings and choose to delete your account — this removes your personal data. If you can't reach the app, email us and we'll delete it for you.
Notifications aren't arriving
Check Settings → Notifications → Skir on your device, and make sure notifications are enabled in the app. If they still don't come through, email us with your device model and iOS version.
The app isn't syncing with my partner
Make sure you're both paired (not in solo mode) and connected to the internet. Fully closing and reopening the app usually resolves a stuck sync. If not, get in touch.
Still stuck?
Send the details to skir.ai2025@gmail.com — including your device model and iOS version if it's a technical issue — and we'll get you sorted.